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Tour Member Evaluation Form

In an effort to continually monitor the quality of our service, we always ask for your evaluation of the tour upon your return home. We welcome your comments and appreciate your taking the time to complete this form. Where appropriate, please rate the quality of services we provided to you according to the following: Excellent, Good, Fair, Poor

Contact With Our Office Prior to Your Tour
1) How effective were our travel counselors in taking your reservation?	Please Select Excellent Good Fair Poor
2) Rate the quality of service you received from our travel counselors once you reserved your tour	Please Select Excellent Good Fair Poor
3) Rate the accuracy of your invoice and tour confirmation	Please Select Excellent Good Fair Poor
4) Rate the overall quality of printed materials provided prior to departure	Please Select Excellent Good Fair Poor
5) Rate your overall pre-tour experience	Please Select Excellent Good Fair Poor
6) Please list any additional comments you may have
Air Travel To and From Your Destination
7) Name of overseas/international airline
8) Rate the overall quality of service provided by the above airline	Please Select Excellent Good Fair Poor
9) Name of domestic/U.S. airline (if used)
10) Rate the overall quality of service provided by the above airline	Please Select Excellent Good Fair Poor
11) Please list any additional comments you may have
Transportation Services While on Tour
12) Rate the quality of transfers between airport and hotels	Please Select Excellent Good Fair Poor
13) Rate the comfort and cleanliness of motorcoach(es) used	Please Select Excellent Good Fair Poor
14) Rate the quality of service provided by motorcoach driver(s)	Please Select Excellent Good Fair Poor
15) Please list any additional comments you may have
Tour Itinerary and Sightseeing
16) Rate the overall quality of included sightseeing	Please Select Excellent Good Fair Poor
17) Rate the knowledge and helpfulness of local tour guides (if applicable)	Please Select Excellent Good Fair Poor
18) Rate the pace of the tour and the amount of time spent in each city or region	Please Select Excellent Good Fair Poor
19) Rate the overall quality of your optional extension (if applicable)	Please Select Excellent Good Fair Poor Did not take extension
20) Please list any additional comments you may have
Hotel and/or Ship Accommodations
21) Did the overall accommodations meet your expectations?	Please Select Yes No
A) Hotel/Ship Name
Rate the overall quality of service provided by the above hotel/ship	Please Select Excellent Good Fair Poor
B) Hotel/Ship Name
Rate the overall quality of service provided by the above hotel/ship	Please Select Excellent Good Fair Poor
C) Hotel/Ship Name
Rate the overall quality of service provided by the above hotel/ship	Please Select Excellent Good Fair Poor
D) Hotel/Ship Name
Rate the overall quality of service provided by the above hotel/ship	Please Select Excellent Good Fair Poor
E) Hotel/Ship Name
Rate the overall quality of service provided by the above hotel/ship	Please Select Excellent Good Fair Poor
F) Hotel/Ship Name
Rate the overall quality of service provided by the above hotel/ship	Please Select Excellent Good Fair Poor
G) Hotel/Ship Name
Rate the overall quality of service provided by the above hotel/ship	Please Select Excellent Good Fair Poor
22) Rate the overall quality of the accommodations on this tour	Please Select Excellent Good Fair Poor
23) Please list any additional comments you may have
Meals Included while on Tour
24) Rate the quality of meals provided while on tour
A) Breakfasts	Please Select Excellent Good Fair Poor
B) Lunches	Please Select Excellent Good Fair Poor
C) Dinners	Please Select Excellent Good Fair Poor
25) Rate the overall quality of the meals provided on this tour	Please Select Excellent Good Fair Poor
26) Please list any additional comments you may have
Your Tour Director
27) Name of Tour Director
Name of Second Tour Director (if applicable)
28) Please rate your Tour Director in the following
A) Welcome Briefing	Please Select Excellent Good Fair Poor
B) Courtesy and friendliness	Please Select Excellent Good Fair Poor
C) Handling tour group efficiently	Please Select Excellent Good Fair Poor
D) Knowledge of areas visited	Please Select Excellent Good Fair Poor
E) Providing individual assistance	Please Select Excellent Good Fair Poor
F) Helping you plan your free time	Please Select Excellent Good Fair Poor
29) Rate Tour Director's overall performance	Please Select Excellent Good Fair Poor
30) Please list any additional comments you may have
Overall Rating of Your Travel Experience
31) Overall how would you rate the quality of your travel experience?	Please Select Excellent Good Fair Poor
32) How would you rate the value of this tour for the money spent?	Please Select Excellent Good Fair Poor
33) What were the most enjoyable aspects of this tour?
34) What were the least enjoyable aspects of this tour?
35) Based on this tour experience, would you travel with Odysseys Unlimited again in the future?	Please Select Yes No
36) Would you recommend Odysseys Unlimited to your friends?	Please Select Yes No
37) Please list any additional comments you may have
Travel Information
38) Have you traveled with Odysseys Unlimited prior to this trip?	Please Select Yes No
If yes, how many times?
39) Why did you choose to reserve this tour with Odysseys Unlimited?
40) What other tour companies have you traveled with previously?
41) What areas of the world might be included in your future travel plans?
General Information
Name
Address
City
State
Zip Code
Tour Name
U.S. Departure Date
May we have permission to reproduce all or a portion of your comments in our brochures and promotional materials (with your name and home town only) from this tour member evaluation? Please note that this is entirely optional.	Yes No

Thank you. We appreciate your time and effort in helping us to continually improve our quality and service.

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